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Delivery Policy

a) Delivery

Once an order has been received, processing starts immediately.

  • For Nairobi orders Expect same day delivery; Except for orders made after 5 PM.
  • For orders outside Nairobi give between 1-2 Business days for delivery via the available courier companies.

b) Return

Return can be initiated under certain circumstances a day after receiving the product.

  • When can a return be initiated?
  • Product received was wrong
  • Product delivered was damaged
  • What disqualifies a return?
  • Physically damaged products
  • Items without the original packaging
  • Items whose accessories are damaged or lost
  • Items with visible wear and tear
  • How to initiate a return
  • How long the return will take after returning the product

After return, give up to two business days to process it.

  • Can a product be returned after the stated timeline

No, you will not be able to.

c) Refund

We do not do refunds, however we accept replacement under acceptable terms.