Once an order has been received, processing starts immediately.
- For Nairobi orders Expect same day delivery; Except for orders made after 5 PM.
- For orders outside Nairobi give between 1-2 Business days for delivery via the available courier companies.
Return can be initiated under certain circumstances a day after receiving the product.
- When can a return be initiated?
- Product received was wrong
- Product delivered was damaged
- What disqualifies a return?
- Physically damaged products
- Items without the original packaging
- Items whose accessories are damaged or lost
- Items with visible wear and tear
- How to initiate a return
- How long the return will take after returning the product
After return, give up to two business days to process it.
- Can a product be returned after the stated timeline
No, you will not be able to.
We do not do refunds, however we accept replacement under acceptable terms.